FAQ

Your order confirmation should normally be in your inbox within the hour. Sometimes the mail services can put order confirmations in the junk mail so be sure to check there as well. If you still cannot find it please contact us at hello@yumanyoga.com.

You will receive a delivery confirmation for the e-mail you specified when you made the purchase as soon as the order is sent from our warehouse. If you have not received a delivery confirmation or cannot find it, you are of course welcome to contact us at hello@yumanyoga.com.

Finland, Germany 2-4 working days

Rest of EU 3-5 working days

You will recive a tracking link in the mail when we send out your package.

All countries in EU.

Contact our customer service at hello@yumanyoga.com and we will send it out to you again. However for packages that have not been collected in time we will take out an additional fee of 15 EUR for shipping and handling costs.

If you are not satisfied with your product, you are of course welcome to return it!

Please use our size guides before ordering to reduce the amount of returns and by that lowering the environmental impact. Thank you!

Fill out the return form and then attach the return shipping label to the package and drop it off to the nearest DHL agent.

When we have recieved and processed your return we will refund your payment using the same payment method you used for the purchase. We deduct the return fee according to the below table from the refund.

Normally the return will be processed within 10 days from the time you sent the return.

The refund also includes and potential shipping cost you paid if you used the standard shipping alternative.

If you want to change your product mark the “Change” box in the return form and then place a new order on our website. Contact our customer service for a code for free shipping on your new order.

• You have the right to return 30 days after receiving your goods.
• Please use our size guides before ordering to reduce the amount of returns and by that lowering the environmental impact. Thank you!
• The product must be unused and have all labels left.
• You will be refunded in the same way you chose to pay.
• The refund also includes any potential shipping cost that you paid when you purchased the product as long as you used standard shipping alternative.
• You as a customer are responsible for the item until it arrives at our warehouse.

Contact our customer service at hello@yumanyoga.com and we will assist you.

Use the return form and mark “Change” and use the return shipping label to return the product to us. Then create a new order with the product you wish to change to. If you contact our customer support we will give you a code to remove the shipping cost for the new order.

Note that we will take out a return fee for shipping cost and handling. See the question regarding returns for more information.

Contact our customer service at hello@yumanyoga.com and we will help you with the process, please take pictures of the damaged product and attach in the email.

We use Klarna as a payment provider, they have various payment options depending on country. Check out the checkout and you will be able to choose the option that suits you best!

You can read the terms and conditions of Klarna here.

You can use the Klarna app to pause your invoice or contact Klarna support here for assistance.

Find the current invoice in your Klarna account and click on “Report Return” The invoice is now frozen until we have processed your return. You will then receive an email when the return is processed and the invoice is updated. Please note that the return fee is usually left on the invoice and should be paid as a regular Klarna invoice

Most likley the return fee remains on the invoice. This is paid as a normal Klarna invoice. If it is paid and you still receive reminders please contact our customer service at hello@yumanyoga.com

Contact our customer service at hello@yumanyoga.com and we will help you with the process, please take pictures of the damaged product and attach in the email.

Send information about yourself to collab@yumanyoga.com, please post links to your social media accounts as well.

Use the hashtag #yumanyoga for the chance to be seen in our social media, we love to see pictures from the tribe!